Who we are
Here at Snuggle Sac, we are committed to respecting your privacy and any details you share with us. This privacy notice will let you know exactly what we do with the data you share with us, and the short version of it is – we use it to send out purchases made on the website, send the occasional newsletter and improve our website.
The Snuggle Sac Co Limited
Company Reg 03880529
Vat Number 697 9542 57
Honingham Rd, Barnham Broom
Norfolk NR9 4DB, United Kingdom
Types of data we collect
2.1 Usage and technical data
We use Google Analytics and Facebook Pixel to collect information about all of visitors to our website and their behaviour patterns. This information may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. We may process this data for the proper administration of our website and business.
2.3 Account data
This may include your first and last name, email address, physical address, telephone number and method of payment. We may process this data to fulfil our contract with you and deliver your order or contact you if we need to obtain or provide additional information about your order. We use Sage Pay and Paypal to process payment and while we may store your payment details (such as credit card number), they are encrypted and we do not have access to them.
2.4 Marketing data
If you choose to subscribe to our newsletter, we will ask you for your first name, last name and email address. We use external newsletter managers Mailchimp and Sendinblue to send and monitor newsletters and collect statistics about email openings and clicks. We may process this data for the proper administration of our website and business.
We aim to send no more than one newsletter a month containing our latest parenting tips as well as special offers. You can unsubscribe at any time by clicking the Unsubscribe button in one of our newsletters or emailing us at firstname.lastname@example.org.
You may join our mailing list on our website by filling in the form at https://www.snugglesac.com/15-off-next-order/, during the checkout process by ticking the “Sign up to Snuggle Sac tips” box, by opting in during a competition run by us or our partners or by giving us your contact details directly at a trade show or exhibition.
2.5 Billing address data
For the purposes of processing your order, we briefly hold your billing address in a database secured by IP restrictions and passwords. This will be automatically deleted as soon as your payment has completed. If you haven’t completed payment within 7 days, we will delete your billing address. We do not have access to any of your other billing information such as card details. These are processed securely through SagePay or PayPal.
How long do we keep the data we collect
We will retain your personal data only for as long as necessary for its purpose, as well as any legal, accounting or reporting requirements. If we have written down your details on paper, we will destroy that paper as soon as the data is entered into our secure, digital system, no later than 7 days from the moment of collection.
Who has access to your information
We will retain your personal data only for as long as necessary for its purpose, as well as any legal, accounting or reporting requirements.
You can access, amend or remove any data from you that we hold. Email us your request at email@example.com.
We may share your data with our service providers, such as contractors and system administrators or professional advisors, such as auditors and insurers, who have a business need to access it. They will only process your data at our instructions and for the purposes described in this document. In addition, we may also disclose your data when asked to do so by regulators or authorities in relevant jurisdictions.
Your legal rights
You have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
You can find out more about each one here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ and if you wish to exercise any of them in relation to our website and services, please email us at firstname.lastname@example.org.